Application Platform ReDAT eXperience
Product for recording, management and analysis of records.
Application Platform ReDAT eXperience is a complex functional superstructure for recording units (loggers) for controlling the recording, management and analysis of records. It provides an intuitive, configurable user interface with a complete set of tools for record management and other analytics and reporting tools through a web interface. By activating individual modules, ReDAT eXperience can be extended with other functions for working with records.
The Application Platform ReDAT eXperience obtains data from connected loggers and probes and creates a user interface for other modules from the categories of quality management, voice and text analysis, integration and security.
Product for recording, management and analysis of records.
Key features
The application platform offers
- Central management of records (audio, screens, CCTV cameras, recording of HID devices, Datalink, radar data).
- Work with records (playback, export, emailing, metadata editing, statistics).
- Graphic elements (tree of objects, map, graphic display of records over time) are used for clarity of control.
- Scalability of user functions based on assigned role.
- The user can set the system environment individually and define buttons for accessing the most used agendas.
- Analytical tools enriched with graphic outputs.
- Use of multi-archives (possibility of saving records by data type). Each archive can also have a backup archive set.
- Incident investigation support (granting access to selected records only for investigators, preventing manipulation of records by other users, possibility to add notes, manual transcription, exports, etc.).
- LDAP, ADFS, SSO Authentication.
- Logging of user actions.
- Wide possibility of integration of recordings from other systems or recording units.
Hardware requirements
- The HW specification for ReDAT eXperience is primarily dependent on the volume of recorded recordings and their subsequent archiving.
- Other modules and used functions of the entire ReDAT eXperience platform also have an influence on the performance requirements of the entire system.
- Recommended HW and SW requirements are always part of the solution design and price offer.
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Release notes
With the release of a new version of the eXperience system, release notes are also being released. New functions, changes to existing features and completely new extensions are the content of the document, which is created for our customers and partners.
- Release notes ReDAT eXperience 2.37.0_en
- Release notes ReDAT eXperience 2.36.9 ATC-ATM_en
- Release notes ReDAT eXperience 2.36.9 Contact centres_en
- Release notes ReDAT eXperience 2.36.9 Dispatch centres_en
- Release notes ReDAT eXperience 2.36.8 ATC-ATM_en
- Release notes ReDAT eXperience 2.36.8 Contact centres_en
- Release notes ReDAT eXperience 2.36.8 Dispatch centres_en
- Release notes ReDAT eXperience 2.36.7 ATC-ATM_en
- Release notes ReDAT eXperience 2.36.7 Contact centres_en
- Release notes ReDAT eXperience 2.36.7 Dispatch centres_en
- Release notes ReDAT eXperience 2.36.6 ATC-ATM_en
- Release notes ReDAT eXperience 2.36.6 Contact centres_en
- Release notes ReDAT eXperience 2.36.6 Dispatch centres_en
- Release notes ReDat eXperience 2.36.5_en
- Release notes ReDAT eXperience 2.36.4_en
- Release notes ReDAT eXperience 2.36.3-Dispatch-centres_en
- Release notes ReDAT eXperience 2.36.3-Contact-centres_en
- Release notes ReDAT eXperience 2.36.3-ATC-ATM_en
- Release notes ReDAT eXperience 2.36.2-Dispatch-centres_en
- Release notes ReDAT eXperience 2.36.2-Contact-centres_en
- Release notes ReDAT eXperience 2.36.2-ATC-ATM_en
- Release notes ReDAT eXperience 2.36.1-Dispatch-centres
- Release notes ReDAT eXperience 2.36.0_en-Contact-Centres
- Release notes ReDAT eXperience 2.36.0_en-ATC-ATM
- Release notes ReDAT eXperience 2.35.6_en-Contact-Centres
- Release notes ReDAT eXperience 2.35.6.en-ATC-ATM
- Release notes ReDAT eXperience 2.35.5.en-ContactCenters
- Release notes ReDAT eXperience 2.35.5.en-ATC-ATM
- Release notes ReDAT eXperience 2.35.4.en-ContactCenters
- Release notes ReDAT eXperience 2.35.4.en-ATC-ATM
- Release notes ReDAT eXperience 2.35.3.en-ContactCenters
- Release notes ReDAT eXperience 2.35.3.en-ATC-ATM
- Release notes ReDAT eXperience 2.35.2.en-ContactCenters
- Release notes ReDAT eXperience 2.35.2.en-ATC-ATM
- Release notes ReDAT eXperience 2.35.1.en-ContactCenters
- Release notes ReDAT eXperience 2.35.1.en-ATC-ATM
- Release notes ReDAT eXperience 2.35.0.en-ContactCenters
- Release notes ReDAT eXperience 2.35.0.en-ATC-ATM
- Release notes ReDAT eXperience 2.34.2.en-CallCenters
- Release notes ReDAT eXperience 2.34.2.en-ATC-ATM
Extension
Thanks to hundreds of implementations of the ReDAT Recording Systems, we know how to prepare and install the most efficient recording system. Basic model solutions can be tailored to specific solution conditions.
ReDAT recording systems are used by contact centers, dispatch centers and air traffic control worldwide.
Quality Management
Voice and Text Analyses
What to discover the contents of calls to your contact or dispatch centre? Need to learn more about how these calls are handled? Want more ways to efficiently and quickly assess communications? Do you find yourself wishing you had an overview as to how current campaigns are progressing? Do you lack a way to promptly respond to unexpected events at your contact or dispatch centre? ReDAT system voice analysis can handle all these needs and many more.
Integrations
Integrations allow scaling of recording solutions for small and large centers.
They also offer the possibility of controlling the recording using third-party applications and their integration into a unified ReDAT recording system. In a user-configurable and intuitive environment, with a sophisticated system of access rights and tools for audit and diagnostics.
Security
An overview and simple, but comprehensive administration of the ReDAT recording system, just like security when working with sensitive data recordings, are the key traits of the ReDAT system. Our solutions are often installed by the banking sector and by security services.
