Support (SLA)
Corrections of SW and HW errors in pre-agreed reaction times.
The ReDAT service department is ready to deal with situations and events both at the installation site and remotely via a special monitoring and supervision center.
From predefined services, you can choose either a comprehensive service approach or just a narrowly targeted service.
SLA typically include:
- hot line 24/7,
- acceptance of a service request,
- records of service request in IS RETIA,
- repair of HW, SW during the warranty period within the time limits of the service.
Corrections of SW and HW errors in pre-agreed reaction times.
Try the user interface
There is nothing easier, leave us your contact details and we will create access tailored to you, exactly according to your requirements.
We also believe that sometimes it is better to touch the environment properly.
